You can purchase the R36S directly from our R36S product page .

The current R36S package includes the handheld console, a USB-C charging cable, instruction manual and a 128GB MicroSD card.

Included accessories or packaging can occasionally vary between production batches.

Contact us as soon as possible if you need to change or cancel an order. Once fulfillment or shipping has started, changes may no longer be possible.

Your order number should appear in your order confirmation email. You may also be able to view order information through your R36S account .

Delivery times vary by destination, customs and the shipping service used. Many major destinations are typically estimated at around 7–18 business days after dispatch, while some international destinations may take approximately 15–30 business days.

These are estimates rather than guaranteed arrival dates. See our Shipping & Delivery page for more information.

Yes. Once tracking information is available, you can use your tracking number to follow the shipment on our Track Order page .

International tracking can temporarily pause while a parcel moves between countries, waits for customs processing, transfers between logistics providers or waits for a local carrier scan.

Import taxes, VAT, customs duties and similar charges depend on the laws of your destination country. Local authorities determine whether any charges apply.

Eligible returns can be requested within 30 days of receiving your order. Contact us before sending anything back so we can review your request and provide return instructions.

See our Refunds & Returns page for the complete policy.

Contact support with your order number and a clear description of the problem. Photos or a short video may be requested so the issue can be reviewed.

Eligible change-of-mind returns may be accepted within the 30-day return period, provided the console is returned in suitable condition with the supplied accessories and components. Return shipping may be the customer's responsibility.

Approved refunds are normally returned to the original payment method. Your bank or payment provider may require additional time before the funds appear in your account.

The R36S commonly uses the Rockchip RK3326, a quad-core ARM Cortex-A35 processor running at up to approximately 1.5GHz, paired with Mali-G31 graphics.

The R36S uses a 3.5-inch IPS display with a 640 × 480 resolution and a classic 4:3 aspect ratio.

The R36S commonly includes 1GB of DDR3L RAM.

The current store specification lists a 3200mAh rechargeable battery with up to approximately six hours of use. Actual battery life depends on screen brightness, emulator, game, settings and workload.

The R36S generally does not include built-in Wi-Fi. Compatible Wi-Fi connectivity can be added using a suitable USB-C/OTG Wi-Fi adapter.

Yes. The R36S uses MicroSD/TF storage and commonly supports dual-card configurations. Compatible configurations can support larger MicroSD cards, commonly up to around 256GB.

See our complete R36S Specifications page for processor, graphics, memory, display, storage, battery, ports and control information.

Charge the console, confirm the controls and screen are working, then create a backup of the supplied MicroSD card before changing firmware, formatting storage or modifying important system files.

Our Setup Guide walks through the process.

A backup gives you a recovery copy of the original system, configuration and files. This is particularly useful before installing custom firmware or replacing the card.

First make sure the battery is charged. If the console powers on but does not boot correctly, check that the system MicroSD card is inserted properly and has not been corrupted or altered. If you recently changed firmware or cards, restore your backup or verify that the firmware image matches your hardware revision.

Game files may be in the wrong folder, use an unsupported file format, require a BIOS file, or the game list may need to be refreshed. Folder names and refresh options can vary by firmware.

The R36S uses Linux-based firmware. ArkOS is commonly used on compatible R36S hardware, and other community firmware builds may also be available.

Yes, compatible R36S units can use custom firmware such as ArkOS and other community builds. Always back up your original card before changing firmware and confirm that the image is compatible with your hardware revision.

See our Custom Firmware guide .

The R36S supports more than 21 classic systems depending on firmware and emulator configuration. This includes systems such as NES, SNES, Game Boy, Game Boy Color, Game Boy Advance, Mega Drive/Genesis, PlayStation and several others.

Yes, Nintendo 64 emulation is available, but performance is game dependent. Some titles can run well while others may require different emulator settings or may not run smoothly.

PSP and Dreamcast emulation are available on compatible firmware, but these are more demanding systems. Performance varies considerably by game, emulator and settings.

On ArkOS-based setups, game files are generally placed in system-specific folders on the ROM or EASYROMS partition. For example, NES games go into the NES folder and Game Boy Advance games go into the GBA folder.

See our ROM resources page for more information.

On many ArkOS configurations, BIOS files are placed inside the BIOS folder on the ROM or EASYROMS partition. The exact file required depends on the system and emulator.

No. Emulator support means the platform can be emulated, not that every title will run perfectly. Performance can depend on the game, firmware version, emulator core, BIOS files and settings. More demanding systems such as N64, Dreamcast, PSP and Saturn can be particularly game dependent.

See the Supported Emulators page for more detail.

Yes, you can organize compatible game files on the MicroSD card. You should only use game files, BIOS files and firmware that you are legally entitled to use.

Visit our Contact Us page and send us the details of your question. For order issues, include your order number whenever possible.

You can browse the website's setup, firmware, emulator, specification, shipping and policy pages from our Sitemap .

Not necessarily. R36S devices can exist in different hardware and firmware revisions. Small differences in screens, boards, firmware compatibility, included software or components can occur between production batches.